Department of Planning and Building

One of our objectives is to provide superior levels of customer service. Your feedback telling us what we are doing right and what needs improvement is essential to our success in our efforts to better serve you. Please take a moment to complete this survey.

What was the nature of your contact with us?*

General Information Building Permit Land Use Permit

Tentative Map Zoning Information Other

My overall experience was positive.*

Agree Disagree

No Opinion

Staff was courteous and helpful.*

Agree Disagree

No Opinion

Staff provided complete and accurate information to you.

Agree Disagree

No Opinion

A timely response was provided.

Agree Disagree

No Opinion

Please complete the following if your contact with us involved submitting an application for Building Permits, Land Use Permits, or Tentative Maps.

In what capacity did you act on your most recent application?

Private Individual/Owner-Builder Agent acting on behalf of another individual Representing own business

Working for employer Other

Have you ever applied for a building permit/land use permit/tentative map with us before?

Yes

No

The application instructions were understandable.

Agree Disagree

No Opinion

I was provided with advice and help to complete my application.

Agree Disagree

No Opinion

I was kept informed of the progress of my application.

Agree Disagree

No Opinion

If we have done exepectionally well or if we fell short in meeting your service expectations, please describe the situation and the date, or approximate date, the event occured:

Additional Comments:

As a result of your experience with us, what service-related improvements can you recommend?

Contact information (optional):